• Experience with providing client support for users on Windows network operating systems in a Windows Active Directory environment using applications in the Microsoft Office Suite 2007/2013 (including Word, PowerPoint, Excel and Access).
  • Possess a strong base of experience in troubleshooting and resolving desktop related issues or user problems.
  • Knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems.
  • Ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.
  • Experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and establishing file permission attributes.
  • Ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization.
  • Good understanding and experience with general connectivity issues in LAN/WAN/Internet environments.
  • Effective written, verbal, and interpersonal communication skills. Advanced understanding of TCP/IP
  • Ability to operate all video teleconference systems and facility operations
  • Provide users with desk side instructions on the use of the VTC equipment
  • Train users on the proper use and operation of VTC systems
  • Utilize scheduling software to ensure proper coordination of users, participants, schedulers and facilitators ensuring uninterrupted and trouble-free transmission of conferences
  • Provide pre-conference testing and setup for video teleconferences and/or meetings
  • Operate crypto keying functions on equipment for secure video teleconferences.

Associated topics:
audiovisual technician, camera, control operator, examiner, grip, network engineer, tech, technical, video, visual

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